1. Delivery Scope
We ship to mainland Spain, the Balearic Islands, and Portugal. For shipments to the Canary Islands, Ceuta, Melilla, or international destinations, please contact us by email before purchasing.
2. Delivery Times
The usual delivery time is 24 business hours, which may extend up to 3 business days from order confirmation. We recommend placing orders with sufficient anticipation.
3. Shipping Costs
These will be displayed during the checkout process. Some orders may qualify for free shipping promotions, depending on the destination or delivery date.
4. Order Tracking
After shipment, you will receive a confirmation email. You may also receive an SMS with delivery details and a tracking number.
5. Delivery Issues
If your order arrives damaged or has issues, please write to us within a maximum of 24 hours of receipt. In case of a delay exceeding 3 business days, please contact us at the same email address.
